Among all the various constituencies participating in telemental health – physicians and nurses, administrators and policymakers – perhaps none saw the benefits of this virtual mode of care more than patients. Patients always have recognized the convenience and efficiency of telemedicine, and it’s the healthcare providers who have now caught up.
If you have connected to a provider using the Appalachian Telemental Health Network as a way to connect with you via telehealth, the pilot is ending. You may have questions about what this change means for you. Here are some FAQs that we hope will give you the information you need.
How will my care be affected by this change? Will I still be able to see my mental health provider as I have been doing?
We anticipate that most providers and practices will continue to provide a telemental health option for their patients, and you should contact your provider immediately for updated information. You might expect that firm decisions as to the logistics surrounding the platform have not yet been made. Please keep in regular communication with your provider.
I understand there will be a transition period, but I need access to services immediately. What should I do?
If it’s an emergency, dial 911 or visit your closest emergency room. Your primary care physician may be a resource for your medical needs or can help refer you to another resource. If you do not already have a primary care physician, contact your insurance company to determine which physicians in your area accept your insurance. You also can consider visiting the Virginia Community Healthcare Association to find a nearby health center or visit the Virginia Association of Free and Charitable Clinics.
If you are looking for a behavioral health provider, the following Virginia community resources exist to help individuals and families coping with the challenges of mental illness:
- Community Services Boards (CSBs) are local government agencies responsible for the delivery of community-based mental health, developmental disability and substance use disorder services. Same-day appointments and other crisis supports are available. Find your local Virginia Community Services Board here.
- Mental Health America/Virginia (MHAV) has 14 affiliates statewide working to developing services to prevent mental illness and assuring the proper care and treatment of mentally ill children and adults. Find a nearby MHAV affiliate here.
- NAMI Virginia and its community-based affiliates provide support, education, and advocacy for individuals and families in Virginia affected by mental illness. Click here to learn more about NAMI resources available near you.
- 2-1-1 VIRGINIA provides links to mental health service providers by zip code, by region, or statewide.
If in crisis, NAMI Virginia has compiled a list of resources that can help you and your family navigate what you are going through.
- If you or someone you know is a danger to themselves or others, please call 911.
- Contact the emergency services number for your local community services board. At that page, you can search by city, county or zip code to find the community services board in your area. Once located, go to their webpage and locate their emergency/crisis number that is 24/7.
- Suicide Prevention Lifeline (800) 273-TALK or (800) SUICIDE
- Text “NAMI” to 741741 if you are having suicidal thoughts or urges.
- Click here to learn more.